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Where is HVAC Saver located?
HVAC Saver is located at:
23008 SE 380th St
Enumclaw, WA 98022
How can I contact HVAC Saver?
You can contact HVAC Saver using the following information:
How do I place an order?
Orders may be placed directly through the HVAC Saver website by selecting the product you wish to purchase and completing the checkout process.
Where do you ship?
HVAC Saver ships to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or P.O. Boxes.
Do you charge for shipping?
All eligible orders include free curbside shipping within the contiguous United States. No separate shipping charge is added at checkout.
How long does shipping take?
Orders are typically processed within
1–2 business days. Estimated transit time is
3–5 business days, depending on the destination and shipping carrier.
Do you ship freight orders?
Yes. Many HVAC systems and larger equipment are shipped by LTL or freight carrier. Freight deliveries are generally made to the curb unless otherwise specified before purchase.
Do I need to sign for delivery?
Yes. A signature is required upon delivery of your order.
Can I cancel my order?
Yes. Customers may request cancellation within
24 hours of placing the order. If the request is received within this timeframe and the order has not yet been processed for shipment, a full refund will be issued to the original payment method.
What if I want to cancel after 24 hours?
Cancellation requests submitted after 24 hours are not guaranteed. If the order has already been processed or shipped, it will instead be subject to the Return & Refund Policy, including return shipping costs and the applicable restocking fee.
What is your return policy?
HVAC Saver accepts eligible return requests within
30 days of delivery.
What items are eligible for return?
Returned items must be:
Is there a restocking fee?
Yes. Approved returns are subject to a
15% restocking fee. The fee does not apply to returns resulting from an incorrect, damaged, or defective item shipped by HVAC Saver.
Who pays return shipping?
Customers are responsible for return shipping costs on approved returns unless the return results from an incorrect, damaged, or defective item shipped by HVAC Saver.
How long does it take to receive a refund?
If a return is approved, refunds are issued within
14 days of return approval. Refunds are issued only to the original payment method used for the purchase.
What should I do if my item arrives damaged, defective, or incorrect?
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, notify HVAC Saver within
24 hours of delivery so we can review the issue and determine the appropriate resolution.
What happens if I report the issue on time?
If the issue is confirmed and reported within the required timeframe, HVAC Saver will replace the damaged, defective, or incorrect item at no additional cost.
What if I report it after 24 hours?
Requests submitted after 24 hours may not qualify for a replacement. Nothing in this FAQ limits any rights that may apply under applicable law.
How do I request a return?
To request a return, contact HVAC Saver by email or phone and provide your name, order number, contact information, the item you would like to return, and the reason for the return.
Do I need approval before sending a return?
Yes. Customers must obtain a Return Merchandise Authorization (RMA) before returning any item.
Where should returns be sent?
Unless otherwise instructed, approved returns should be sent to:
HVAC Source Incorporated, DBA HVAC Saver
23008 SE 380th St
Enumclaw, WA 98022
Do you issue refunds to a different payment method?
No. Refunds are issued only to the original payment method used for the purchase.
Do you offer support for larger orders?
Yes. Customers interested in larger or bulk purchases are welcome to contact HVAC Saver. Our team will be happy to assist with product availability, ordering questions, and general purchasing inquiries.