Privacy policy

HVAC Saver respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how HVAC Saver collects, uses, shares, stores, and protects information when you visit our website, place an order, contact us, or otherwise interact with our services.

This website is operated by HVAC Source Incorporated, doing business as HVAC Saver.

Business Information

Business Name: HVAC Source Incorporated, DBA HVAC Saver
Business Address: 23008 SE 380th St, Enumclaw, WA 98022
Email: Sales@hvacsaver.com
Phone: +1 425-295-2619
Business Hours: 9:00 AM to 9:00 PM PST, Monday through Sunday

Information We Collect

We may collect different types of information depending on how you use our website and services.

1. Information You Provide Directly

When you place an order, contact us, or submit information through our website, we may collect:

• name
• billing address
• shipping address
• phone number
• email address
• order details
• payment related information
• information included in messages, contact forms, or customer support requests

2. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• browser type
• device type
• operating system
• pages viewed
• time spent on pages
• referring website or traffic source
• shopping activity, including products viewed or added to your cart

3. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember your preferences, improve functionality, analyze website performance, and support advertising or remarketing activities where permitted by law.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the website.

How We Use Information

We may use the information we collect to:

• process and fulfill orders
• communicate about your orders and deliveries
• provide customer support
• respond to inquiries and requests
• process returns, refunds, replacements, or cancellations
• improve our website, products, and services
• detect and prevent fraud or unauthorized activity
• comply with legal obligations
• send service related communications
• send promotional communications where permitted by law or with your consent

How We Share Information

HVAC Saver does not sell your personal information for monetary compensation.

We may share personal information with trusted third parties when necessary to operate our business, including:

• payment processors
• shipping carriers and freight providers
• website hosting and ecommerce service providers
• analytics providers
• advertising and marketing partners
• fraud prevention and security providers
• government authorities or law enforcement where required by applicable law

These service providers may access personal information only to the extent necessary to perform services on our behalf or as otherwise permitted by law.

Shopify and Service Providers

HVAC Saver operates its online store using Shopify and related ecommerce services. Information you provide through the website may be processed by Shopify and other service providers that support website hosting, checkout, payment processing, shipping, analytics, and related business operations.

These providers process personal information in accordance with their own privacy practices where applicable.

Payment Information

Payments are securely processed by third party payment providers. HVAC Saver does not store complete payment card information on its own systems unless specifically required for legitimate business purposes or otherwise disclosed during the checkout process.

Order and Customer Communications

If you place an order or contact us, we may communicate with you by email or telephone regarding:

• order confirmations
• shipping updates
• delivery issues
• returns or refunds
• product or warranty support
• responses to customer service inquiries

These communications are intended to support your order or request and are generally not promotional.

Marketing Communications

If you subscribe to marketing communications or provide consent where required, we may send promotional emails or similar communications. You may unsubscribe at any time by using the unsubscribe link included in the message or by contacting us at Sales@hvacsaver.com.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• fulfill orders and provide services
• maintain accounting and business records
• resolve disputes
• enforce agreements
• comply with legal obligations

Retention periods may vary depending on the type of information collected and the applicable legal requirements.

Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request:

• access to personal information we hold about you
• correction of inaccurate or incomplete information
• deletion of personal information, subject to legal exceptions
• information about how your personal information is collected, used, or shared

To submit a privacy related request, contact:

Sales@hvacsaver.com
+1 425-295-2619

We may ask you to verify your identity before processing certain requests.

Third Party Links

Our website may contain links to third party websites or services. HVAC Saver is not responsible for the privacy practices, content, or security of websites operated by third parties.

Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our website is not intended for children under the age of 13, and HVAC Saver does not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or website functionality. The updated version will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, contact:

HVAC Source Incorporated, DBA HVAC Saver
23008 SE 380th St
Enumclaw, WA 98022
Email: Sales@hvacsaver.com
Phone: +1 425-295-2619
Business Hours: 9:00 AM to 9:00 PM PST, Monday through Sunday