Refund policy

Effective Date: May 31, 2026

HVAC Source Incorporated, doing business as HVAC Saver, is committed to providing transparent and dependable customer service. This Return & Refund Policy explains how returns, refunds, replacements, cancellations, and order issues are handled for products purchased directly from HVAC Saver.

Business Information

Business Name: HVAC Source Incorporated, DBA HVAC Saver
Business Address: 23008 SE 380th St, Enumclaw, WA 98022
Email: Sales@hvacsaver.com
Phone: +1 425-295-2619
Business Hours: 9:00 AM to 9:00 PM PST, Monday through Sunday

Return Eligibility

HVAC Saver accepts return requests within 30 days of delivery.

To qualify for a return, the item must:

• have been purchased directly from HVAC Saver
• be returned within 30 days of the delivery date
• be unused
• be uninstalled
• be in good condition
• include all original manufacturer packaging, manuals, accessories, and included parts

Returns that do not meet these conditions may be denied.

Return Authorization Required

Customers must obtain a Return Merchandise Authorization (RMA) before sending any item back.

To request a return, contact HVAC Saver at:

• Email: Sales@hvacsaver.com
• Phone: +1 425-295-2619

Please include:

• full name
• order number
• contact information
• item(s) you want to return
• reason for the return

Returns sent without prior authorization may be refused.

Return Shipping

Customers are responsible for all return shipping costs for approved returns, unless HVAC Saver shipped the wrong item.

Customers must use a traceable shipping method and are responsible for the returned item until it is received by HVAC Saver.

Return Shipping Address:
HVAC Source Incorporated, DBA HVAC Saver
23008 SE 380th St
Enumclaw, WA 98022

Restocking Fee

All approved returns are subject to a 15% restocking fee.

This restocking fee will be deducted from the total refund amount.

Refunds

Once the returned shipment is received, inspected, and approved, HVAC Saver will issue the refund within 14 days of receiving the returned shipment.

Refunds are issued only to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time to post the refund to your account after it has been issued.

Wrong Items Shipped

If HVAC Saver ships the wrong item, HVAC Saver must be notified promptly. Once confirmed, HVAC Saver will replace the incorrect item at no additional cost to the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, you must notify HVAC Saver within 24 hours of delivery so we can review the issue and provide a replacement if eligible. Requests submitted after 24 hours may not qualify for replacement. Nothing in this policy limits any rights that may apply under applicable law.

To report a damaged, defective, or incorrect item, contact:

• Email: Sales@hvacsaver.com
• Phone: +1 425-295-2619

Please include:

• order number
• description of the issue
• photos of the item and packaging, if available

If the issue is confirmed and timely reported, HVAC Saver will replace the item at no additional cost to the customer.

Cancellations

Customers may cancel an order within 24 hours of placing the order.

If an order is canceled within 24 hours of being placed, the customer will receive a full refund to the original payment method.

If the order is not canceled within 24 hours and the order has already been processed or shipped, the order will be subject to this Return & Refund Policy, including:

• customer-paid return shipping
• the 15% restocking fee

Contact Information

If you have any questions about returns, refunds, cancellations, or replacements, contact:

HVAC Source Incorporated, DBA HVAC Saver
23008 SE 380th St, Enumclaw, WA 98022
Email: Sales@hvacsaver.com
Phone: +1 425-295-2619
Business Hours: 9:00 AM to 9:00 PM PST, Monday through Sunday