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HVAC Source Incorporated, doing business as HVAC Saver, is committed to providing transparent and dependable customer service. This Return & Refund Policy explains how returns, refunds, replacements, cancellations, and order issues are handled for products purchased directly from HVAC Saver.
Business Name: HVAC Source Incorporated, DBA HVAC Saver
Business Address: 23008 SE 380th St, Enumclaw, WA 98022
Email:
Sales@hvacsaver.com
Phone:
+1 425-295-2619
Business Hours: 9:00 AM to 9:00 PM PST, Monday through Sunday
HVAC Saver accepts return requests within 30 days of delivery.
To qualify for a return, the item must:
Items that do not meet these requirements may not be eligible for a return.
The following items are generally not eligible for return:
Customers must obtain a Return Merchandise Authorization (RMA) before sending any item back. The customer will receive a return label via email that the customer will need to download and print.
To request a return, contact HVAC Saver at:
Please include:
Returns sent without prior authorization may be refused.
Customers are responsible for all return shipping costs for approved returns unless HVAC Saver shipped the wrong item or an item approved for replacement.
Customers should use a traceable shipping method and remain responsible for the returned item until it has been received by HVAC Saver.
Return Shipping Address:
HVAC Source Incorporated, DBA HVAC Saver
23008 SE 380th St
Enumclaw, WA 98022
Approved returns are subject to a 15% restocking fee, which will be deducted from the total refund amount.
The restocking fee does not apply to returns resulting from an incorrect, damaged, or defective item shipped by HVAC Saver.
Once the returned item has been received, inspected, and approved, refunds will be issued within 14 days of return approval.
Refunds are issued only to the original payment method used for the purchase.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
We do not accept exchanges.
If you receive the wrong item, please notify HVAC Saver as soon as possible. Once the issue has been confirmed, the correct item will be shipped at no additional cost. We will also provide instructions for returning the incorrect item, including any applicable return shipping arrangements.
Please inspect your order immediately upon delivery. If an item arrives damaged, defective, or incorrect, please notify HVAC Saver within 24 hours of delivery so we can review the issue and determine the appropriate resolution. Requests submitted after this period may not qualify for a replacement. Nothing in this policy limits any rights that may apply under applicable law.
To report a damaged, defective, or incorrect item, contact:
Please include:
If the issue is confirmed, HVAC Saver will provide a replacement at no additional cost, where eligible.
Orders may be canceled within 24 hours of being placed.
If an order is canceled within this timeframe, a full refund will be issued to the original payment method.
Once an order has been processed or shipped, it can no longer be canceled and will instead be subject to this Return & Refund Policy, including:
If you have any questions about returns, refunds, cancellations, or replacements, contact:
HVAC Source Incorporated, DBA HVAC Saver
23008 SE 380th St, Enumclaw, WA 98022
Email:
Sales@hvacsaver.com
Phone:
+1 425-295-2619
Business Hours: 9:00 AM to 9:00 PM PST, Monday through Sunday